Knowing VOIP and how it works

In today’s world, businesses are using one or even multiple telephone numbers. As telecommunications advances, telephone services should keep up with it. The modern era produces different types of voice service options, but some are still using the ordinary or the traditional telephone line.

Aside from VoIP and the ordinary telephone line, there is still an option to have a mix of both. It will depend on how your company or business needs and wants to communicate.

In this post, I will be talking about VoIP, how it works, and the popular features it has.

What is VoIP?

Voice over Internet Protocol refers to transmitting voice-based phone calls over an internet connection instead of an ordinary analog telephone line that needs wires or optical fibers to make a connection.

VoIP can be transferred through various schemes such as smartphone apps, computer software, traditional phones, and other specific VoIP enabled phones.

It can be transmitted through various methods, including traditional phones, smartphone apps, computer software, and specific VoIP-enabled phones.

  • A phone and VoIP adapter.

Via adapters, you can plug it into an ordinary telephone phone outlet directly into the router so you can make calls over the internet.

With an adapter, you can use a regular landline phone to make calls over the internet. The adapters plug into a phone outlet in the wall or directly into your router.

  • A smartphone.

By using our smartphones, you can use downloadable apps like Skype or Google Voice that allows you to make internet calls.

  • A computer 

Just like in your smartphone, there are programs or applications that can be installed on a computer that will allow you to make voice calls through the internet. Examples of these are Skype, Facetime, and Google Voice.

How does it work? 

VoIP is a method that makes it possible for people to make voice calls through the internet. It would be best to have a high-speed connection that consists of a router and modem. It works by converting your voice into digital packets that are similar to an electronic envelope and sending those packets as data to the receiver over the internet.

VoIP Features

Call forwarding

  • This is useful if a business can’t operate 24/7 and there are no available employees who can answer the call. It will automatically transfer the call to the VoIP line and take it into the other line you prefer.

Virtual Assistant

  • This is also known as a virtual receptionist that allows you to set up a program or system where a caller can contact easily the department they need.

Do Not Disturb

  • This feature is useful for those who talk with customers or clients on a regular basis. Once it is enabled and you are not available to answer, it sends calls to voicemail, or transfer to another colleague who may be able to answer the call at the press of a button.

Call recording

  • Many businesses may want to know what happened during the call. VoIP allows the user to record calls and replay for later.

If your main purpose in using phones is for collaboration, VoIP is for you. Omnipotech can help with your business’ telephony services. You may call 281-768-4800 to know more about the different Voice over Internet Protocol options; get in touch with us through the Omnipotech Support Center.

Next: The Pros and Cons of VoIP

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