In a customer-facing environment, good call quality is a must-have. Nowadays, call quality is considered as a primary need to optimize and utilize the phone service system.
Many small businesses are advancing their phone service system into VoIP. Like any other system, we must need to take into consideration how we still can improve its quality. Most especially, calls should avoid any disruptions.
Away from anything that can cause choppiness, echo, or any delay that may eventually result to miscommunication. In this post, I will talk about the ways on how VoIP calls can be better utilized and optimized.
1. Jitter, Packet Loss and Latency
These three things serve as delaying factors that lead most of the callers or customers to drop the call. To better understand, let’s define each one of them.
- Jitter is a kind of packet latency, and its effects can be lessened by using a jitter buffer before producing audio.
- Packet Loss can be caused by too much traffic on the network that causes packets being dropped or incorrectly configuration of routers, and hardware failures.
- Latency is the time from the source sending a packet to the recipient.
According to Cisco, “network congestion, improper queuing, or configuration errors” can be the reason for delays in how these packets are received and organized. To fix this, you will need to upgrade your Ethernet cord to a Category 6 (CAT6) cable which can transmit data at around 250 MHz.
2. Upgrade to a VoIP-optimized router
One of the biggest mistakes that VoIP users do is using their standard home or small business router for everything.
If you are using the same router for everything, it has to be a powerful router that can handle many demands. Otherwise, the quality of your VoIP calls will be affected. With this being said, you have to prioritize your VoIP traffic. If that’s not possible with your current router, get a new one which is a VoIP-optimized one.
Buy a quality headset
One of the problems with the quality of VoIP calls can be related to your hardware. If your main goal is call quality, a headset that has noise-cancellation is for you. You should not rely on a sub-standard one as you will not be able to fully enjoy the benefits of using VoIP. The corded and USB headsets usually deliver more stability, clarity, and sound quality than using a wireless or Bluetooth headsets.
Discard the Wi-Fi for a DECT
The number of devices within your area could affect your Wi-Fi connection and can slow-down your connection. On top of this, if you are using VoIP through your mobile’s Wi-Fi connection, the call quality will be getting is inconsistent.
Using DECT has its own frequency, and it will prevent any interruptions. Thus, it will give you the call quality you need. It can be a little overwhelming to start your new VoIP, but once you finally get the hang of things, it will definitely worth it.
So, if you want to further explore VoIP, you can always call Omnipotech. Get in touch with us through the Omnipotech Support Center or you may call 281-768-4800. We will provide your business with and .